Why does the vacuum cleaner not work?
1. The switch button does not work, please contact customer service for replacement.
2. Automatic overheating protection, please restart after cooling.
3. The battery pack is damaged, loose, or incorrectly installed.
4. The battery is low, please charge the vacuum cleaner.
5. The electric brush head is clogged with debris, please clean the electric brush head.
6. If the problem persists, please record a video of the problem and contact customer service.
Why is the suction power weak or the vacuum cleaner cannot pick up the debris?
1. The battery is low, please charge the vacuum cleaner.
2. The dust cup is full, please empty the dust cup.
3. The HEPA filter is clogged and needs to be cleaned or replaced.
4. The extension tube is clogged and needs to be cleaned.
5. The electric brush head is clogged and needs to be cleaned.
6. If the problem persists, please record a video of the problem and contact customer service.
Why can't the battery be charged (the battery indicator light flashes red or is not on)?
1. The charger type is wrong, please use the correct charger.
2. The charger is damaged, please replace it.
3. The battery pack is dead or damaged, please replace it.
4. The battery temperature is overheated, please remove the battery and cool it in a room temperature environment.
5. If the problem persists, please record a video of the problem and contact customer service.
Why does the floor brush stop rotating?
1. The brush roller is clogged. Please clean the brush roller and avoid rolling in large pieces of garbage.
2. The dust cup is full, please empty the dust cup.
3. If the problem persists, please record a video of the problem and contact customer service.