Refund policy

1. Return Eligibility

 Undamaged products can be returned within 30 days of purchase for a full refund regardless of the reason.

Returns must include all accessories and must include the original packaging.

Products that exceed the 30-day return guarantee period will not be able to process return requests for non-quality issues.

If the product quality problem exceeds the 30-day return guarantee period, VARKERR will provide repair, refund or replacement services within the warranty period.

 

2. Return Shipping

For refund requests related to product quality, the seller is responsible for the return cost.

For refund requests related to non-product quality, the buyer is responsible for the return cost.

 

3. Return Refund Processing Period

Once the VAKERR warehouse receives the returned item, it will be inspected. Once we ensure that the product is not damaged, we will immediately refund it. The refund will be returned in the same way as when you first placed the order. The processing time is usually 3-5 business days.

If you have returned an item and have not received a refund, please contact VAKERR Support at support@vakerr.com.

 

4. Note

If you purchase our products through a third party, the third party will provide corresponding return services.